Saturday, June 13, 2009

Startup Soup

I've been thinking a lot about how successful startups get started. Is it the founders or is it the product/service or the region they operate in and I think it's all of these.

To begin a successful startup needs great founders. Where do you find these people? Usually they are friends, former co-workers, or business partners at some point. This ties into the region concept as well. If there is a critical mass of people with the drive and experience to start great companies in a region then this process is almost automatic.

Products and services are another key component. Which relates to skill sets available in the region. It's critically important for a growing company to have access to a highly educated and skilled talent pool to draw upon. This is where the local University can assist by providing the programs to educate and train the workforce of tomorrow.

Now as I'm writing it also leads me to the notion of affordable housing options. Without this is becomes very difficult to attract talent from other places. It's really a competition for talent with other regions. As high tech knowledge workers are looking around for a place to rest their head they need affordable housing, which is why the silicon valley looks less and less appealing.

But what about the cool factor. It seems to me a place needs to be sufficiently cool, and yes I know that word is even not cool, but this is also vitally important. It is the creative class that will lead the region into new cutting edge businesses, see coworking as a phenomena.

In summary, I think the Sacramento region has all the ingredients for launch. The talent pool is small but growing, the educated workforce is growing, and the cool factor of Sacramento has definitely been bumped up a few notches in the past few years. Match those factors with the growth of venture capital available and there's a recipe for startup soup; rich, hearty, tasty, and filling.

Saturday, August 16, 2008

Marc Horowitz on Crackle

Monday, August 11, 2008

Frontier Communications Sucks

The following is a real live chat with a Frontier Communications representative. I couldn't make this stuff up if I tried.

Frontier Communications Chat: Welcome to Frontier Communications Chat
Frontier Communications Chat: Thank you for contacting FrontierNet Internet Technical Support,
FrontierNet Tech Support: Hi, this is Mike at internet tech support.
FrontierNet Tech Support: What department did you need?]
geoff: phone support
FrontierNet Tech Support: Repair handles any phone outages and Customer Service handles features.
geoff: I have a phone outage
FrontierNet Tech Support: Phone repair is 800-921-8104.
geoff: great, I cannot call an 800 number, that's the problem
FrontierNet Tech Support: I do not have any other numbers. All repair goes through that one. You may want to check your local phone book if there is a local one.
geoff: what is the local number for area code 916, I don't have a phone book
FrontierNet Tech Support: I do not have one. We only handle internet issues here at the internet help desk.
geoff: I thought you were going to connect me with repair?
FrontierNet Tech Support: I do not have that ability.
geoff: Do you work for Frontier Communications?
FrontierNet Tech Support: I do in the internet help desk. I handle DSL and Dialup internet issues.
geoff: Do you have a telephone?
FrontierNet Tech Support: Not at the chat station.
geoff: Does your company provide telephone service?
FrontierNet Tech Support: Yes. Phone issues are handled through repair.
geoff: Can you please connect me with repair? My phone is not working properly.
FrontierNet Tech Support: Repair does not have chat support. They operate solely by telephone. You do not have a cell or neighbors phone you can use?
geoff: Do you have a cell or office phone you can use to call repair for me?
FrontierNet Tech Support: I am on a few chats right now. It will take me a while to get to a phone in the office here. What is your billing telephone number?
geoff: I don't have a phone
FrontierNet Tech Support: You do not have a telephone and cannot call 800 numbers?
geoff: correct
FrontierNet Tech Support: I cannot call repair without a valid frontier telephone number.
geoff: I cannot call repair either. Do you have a local number for area code 916?
FrontierNet Tech Support: Nope.
geoff: Okay, I'll call and cancel my phone service then.
geoff: What's the number ofr customer service?
FrontierNet Tech Support: It depends on your phone number. I would need your home phone number.
geoff: I live in the 916 area code
FrontierNet Tech Support: Yup. I need the full phone number.
geoff: Yes, I need the number for customer support.
FrontierNet Tech Support: It is 800-921-8101.
geoff: I cannot call an 800 number, that is the problem. Do you have a local number in the 916 area code?
FrontierNet Tech Support: No I do not.
geoff: Do you work for Frontier Communications?
FrontierNet Tech Support: Yes.
geoff: Do you have a local office in California?
FrontierNet Tech Support: We service the CA area.
geoff: Is there an office located in California?
FrontierNet Tech Support: Not that handles Customer Service calls.
geoff: Do you have an office in California which handles repairs?
FrontierNet Tech Support: Nope.
geoff: Where are you located?
FrontierNet Tech Support: NY.
geoff: Does your company provide telephone support and service to California?
FrontierNet Tech Support: I already answered that.
FrontierNet Tech Support: You can scroll up to view what we have talked about so far.
geoff: Okay, do you have the number for a local phone repair company?
FrontierNet Tech Support: Sure do its 800-921-8104.
FrontierNet Tech Support: But since you cannot call 800 numbers that will not do you any good.
FrontierNet Tech Support: If you give me your home phone number I can call it in.

35 minutes later....

Saturday, June 07, 2008

Amazing new AI pet

Monday, May 05, 2008

What Prosper Mag Should Have Been?

Fastcompany.com is transforming itself into a social media company and avoiding the pitfalls of magazines like Business 2.0 and Prosper. Will it be able to sustain for the long term. I say YES!

Friday, May 02, 2008

The New "Social" Class

Is technology the new dividing factor? If you're not Tech Savvy and socially connected on the web are you soon to be left out of the new economy? With tools like twitter and facebook and linkedin and meebo and skype and beenup2 and on and on.... do others get left behind in the technodust so to speak?

Friday, April 25, 2008

Best Senior Prank

"What's funnier than a gorilla chasing bananas through a school? Nothing," Leinonen said. "It was a harmless prank."